Eligibility for Refunds

We want you to always be satisfied with your purchase from Shop Care Packages. Here are the details of our refund policy:

1. General Guidelines:
• You may request a refund within 14 days of receiving your order.
• To be eligible for a refund, the item must be in its original condition, unused, unworn, and with all tags attached.
2. How to Request a Refund:
• Log in to your account on our website.
• Go to the “Order History” section and select the order containing the item you wish to refund.
• Follow the instructions to initiate the refund process.
3. Refund Process:
• Once we receive the returned item, we will inspect it.
• If approved, we will issue a refund to the original payment method within 5 business days.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will provide instructions for returning the item and offer a replacement or refund.

Non-Refundable Items

The following items are non-refundable:

• Hygiene Products: For health and safety reasons, opened toiletries cannot be refunded.
• Clearance or Final Sale Items: Items marked as final sale are not eligible for a refund.