Eligibility for Returns

We want you to be completely satisfied with your purchase from Shop Care Packages. Here are the details of our return policy:

1. General Guidelines:
• You may return eligible items within 14 days of delivery.
• Items must be in their original condition, unworn, unwashed, and with all tags attached.
2. How to Initiate a Return:
• Inmates can return the item to the company with a letter explaining why product is being returned, and whether a refund, or exchange of an item at less or equal value is being requested. If you are requesting an exchange of item, you must explain what item you want to exchange previous item for, with the Sku. #, and description of new item.
• You can also go to our email @: customerservice@shopcarepackages.com, and inform us that you wish to return an item, and your reason for the return. Please give your name and order number.
• Someone from our staff will get back to you immediately regarding your request.
3. Return Shipping:
• Inmates are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped),
4. Refunds and Exchanges:
• Refunds will be issued to the original payment method within 5 business days of receiving the returned item.
• Exchanges are subject to availability. If the desired item is out of stock, we will issue a refund.

5.     Damaged or Defective Items

o   If you received a damaged or defective item, inmate must return such item to company within 14 days of delivery. We will offer a replacement or refund.

6.     Non-Returnable Items

The following items are non-returnable:

• Hygiene Products: For health and safety reasons, opened toiletries cannot be returned.
• Clearance or Final Sale Items: Items marked as final sale are not eligible for return.

7.     Contact Us

o   If you have any questions or need assistance with a return, please reach out to our customer service team at: customerservice@shopcarepackages.com, or write to the below address:

Shop Care Packages

P.O. Box 773,

Buffalo, New York 14215

 

                                                    Thank you for shopping with Shop Care Packages!